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Service Contracts

RAMCON recommends you to sign a service agreement to:
- Gain full control over your service costs
- Minimize downtime
- Continuously ensure the quality and compliance of your test results
- Increase your efficiency by gaining priority as a contracted customer, providing you with a faster and more flexible service as well as shorter downtime for your instruments

RAMCON offers several options for service agreements, from only preventive maintenance to full-service agreements where everything is included. All agreements include a discount on parts, free telephone support, priority service and well-planned maintenance visits.

Included in service contract

C

BT

B

AT

A

Unlimited telephone consultation

YES

YES

YES

YES

YES

Annual preventive maintenance visit (PM)

YES

YES

YES

YES

YES

Unlimited service visits incl. labor costs

NO

YES

YES

YES

YES

1 day response* on instrument breakdown

NO

YES

YES

YES

YES

Discount on parts used for PM

10 %

10 %

10 %

100 %

100 %

Discount on consumables and “wear and tear parts”

NO

NO

NO

10 %

10 %

Transportation (charged per visit if not included)

YES

NO

YES

NO

YES

 

For centrifuges additionally

S**

C

BT

B

AT

A

Annual regulatory service review

YES

YES

YES

YES

YES

YES

Rotor inspection

NO

YES

YES

YES

YES

YES

* 1 day response meaning that within one working day, contact is established with a certified service engineer to analyze the issue and find the best solution.

** Contract type S is a contract type specifically for centrifuges, only covering the annual safety review with transportation.

If you want to know more about RAMCON's various service agreements and service solutions, please contact us via tel.: +45 45 94 20 00 or e-mail: ramcon@ramcon.dk.