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Billede 26 09 2019 16.29.54

Service and Support

With more than 30 years’ experience and with more than 5000 installations has allowed RAMCON to gain the experience and knowledge needed in order to provide market leading service and support. In addition, RAMCON is one of the largest, most robust, and flexible service organizations in the biotechnology industry in the Nordic region.

RAMCON consistently invest in the service department in order to ensure the resources and competences necessary. It is essential and of absolute importance for RAMCON to deliver as agreed upon and to minimize customer workflow interruptions. In addition, RAMCON is committed to provide the necessary guidance and support in for example, choosing equipment, projecting, installation, training, and support. Furthermore, RAMCON requires that all service engineers are certified for the equipment they service and with the close collaboration with all of the suppliers and across all our departments, enables and guarantees the market's best service and support. Additionally, RAMCON has its own warehouse in Denmark where common spare parts and consumer goods are stocked, reducing delivery times significantly.

RAMCON is certified in accordance with ISO9001:2015 (Quality) and ISO14001:2015 (Environment), which means that all processes in RAMCON are continuously reviewed, validated, and improved, as well as seeks to minimize our environmental footprint.

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RAMCON is further accredited in accordance with ISO17025 (Calibration. accred. no. 10502. Swedac), which in other terms means that RAMCON have an accredited testing and calibration laboratory that can consistently produce valid and robust results, services, and calibration of various pipettes.

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If you want to know more about RAMCON's service organization, various service solutions or book a service appointment, please contact us via tel.: +46 8 92 00 09 or e-mail: ramcon@ramcon.se.