Service and Support
Service and support are important elements of an instrument solution with Ramcon. We strive to secure efficient use of your instrument and limit your down-time in case of any malfunction.
Expert knowledge at your service
We require all service engineers to be trained and certified specifically for the equipment they service. We strive to have multiple engineers who are trained and certified within each of our product lines in order to maximize our flexibility to send qualified assistance as fast as possible. Most of our service engineers are trained and certified within multiple product groups, enabling us to assist with multiple instruments in one visit if relevant.
In addition to training and certification of our service engineers, our close collaboration with the R&D departments of our suppliers enables us to access:
- Involvement in product development
- Original spare parts
- The most up-to-date knowledge about our instruments
- Continuous training within our full range of equipment
What we can do for you
It is essential for RAMCON to minimize instrument downtime and to keep your production running smoothly by providing:
- Guidance in choosing the right equipment to suit your needs
- Installation of equipment
- User training
- Preventive maintenance (PM)
- Onsite support
- Telephone support
- Local personnel and spare parts warehouse minimize our response time
- For customers with a service contract, we aim to establish contact with a service engineer within one working day in case of urgent instrument breakdown to analyze the issue and find the best solution for you
- Service contracts to keep your instruments running with regular visits at a fixed price
- Pipette service and calibration in our accredited testing and calibration laboratory
Why choose Ramcon
Our qualifications to provide you with the market’s best service and support include:
- 30+ years of experience
- 5000+ instrument installations
- A close collaboration with all our suppliers gives us access to extra knowledge, product development and certified parts
- Local warehouse in Denmark minimizes delivery time on common spare parts
- Our processes and structures at RAMCON are secured through certification in accordance with the following international standards: ISO9001:2015 (quality) and ISO14001:2015 (environment).
- We are accredited in accordance with ISO17025 (Calibration. accred. no. 10502. Swedac), which in other terms means that RAMCON have an accredited testing and calibration laboratory that can consistently produce valid and robust service and calibration of various pipettes.
If you want to know more about RAMCON's service organization, various service solutions or book a service appointment, please contact us via tel.: +45 45 94 20 00 or e-mail: firstname.lastname@example.org.